Acceptance of Terms

By accessing or using Solune, you agree to comply with and be bound by these Terms of Use and our Privacy Policy. If you do not agree with these terms, you should not use the App.

Changes to the Terms

We reserve the right to update or change these Terms at any time. Any changes will be posted within the app or on our website. Please check periodically for updates. Continued use of the App after changes are posted constitutes your acceptance of the new terms.

Eligibility

You must be at least 13 years old to use this App. By using the App, you confirm that you meet this requirement. If you are under 18, you must have the consent of a parent or guardian to use the App.

Definitions

For the purposes of these Terms of Use, the following definitions apply:

• Definitions
• In this section, we define key terms used throughout these Terms of Use to ensure clarity and proper understanding of the services and features offered by Solune. These terms are important for understanding the nature of the App, the services it provides, and your responsibilities as a user.
• App: The Solune platform, including all the associated software, services, and functionalities, which enables users to engage in voice and video calls, send messages, share content, and access other features offered through the platform. The term "App" encompasses the mobile app, web platform, desktop app, and any future platforms where the services are available.
• User: An individual who interacts with the App, either by registering an account or by using any of the App’s features as a guest or non-registered member. Users may include, but are not limited to, participants in calls, administrators, and other individuals who use the platform for communication and collaboration.
• Account: A personal user profile created to use the App. An Account includes information you provide, such as your name, email address, phone number, payment details, and any preferences or settings you choose to save. Your Account grants you access to all services and features tied to your user profile, including premium services, customization options, and history.
• Subscription: A recurring paid plan that unlocks access to additional features, tools, or content within the App. Subscriptions are typically billed on a monthly or yearly basis. By subscribing, users gain access to premium services such as unlimited call durations, enhanced video quality, exclusive content, or more.
• Service: The various functionalities offered by the App to its users. This includes but is not limited to voice and video calling, real-time messaging, file sharing, notifications, and any third-party integrations that enhance or add new features to the App, such as calendar integrations, screen sharing, or collaborative tools.
• Content: All materials provided and shared through the App. This includes text, images, videos, files, user-generated content (such as messages and media shared during calls), and any other digital or physical items available within the App's ecosystem. Content can be created by both the App team and users themselves.
• Third-Party: Any external service, platform, or tool that the App integrates with or relies on to provide enhanced functionality. This includes payment processors (like PayPal or Stripe), cloud storage services, analytics tools, or advertising networks. Third-party services are subject to their own terms and conditions, and we are not responsible for their actions.
• Platform: The system or medium through which you access and use the App. This could refer to various operating systems like iOS, Android, Windows, or macOS, as well as browsers (like Chrome, Safari, etc.). Platforms may have specific requirements or terms that apply to the use of the App on that particular system.
• Subscription Period: The duration of time a user subscribes to a paid plan. This period could vary, but common durations include monthly, quarterly, or annually. A subscription period typically starts from the date of purchase and renews automatically unless canceled by the user before the renewal date.

Prohibited Activities

By using the Solune service, you agree not to engage in any activities that could compromise the integrity, safety, and security of the platform or violate the rights of other users. We take these violations seriously to ensure that all users have a positive, safe, and productive experience while using our service. Below are the activities that are strictly prohibited on the App:

User Responsibilities

You agree to use the App only for lawful purposes and in accordance with these Terms. You will not engage in any activity that may:

• Violate any local, state, or international laws.
• Interfere with the functioning of the App.
• Harm the security or integrity of the App or its users.

Account Registration

To use certain features of the App, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Subscriptions

Solune offers a variety of subscription options to provide users with an enhanced experience and access to premium features. Below are the detailed terms and conditions related to the subscription plans. By subscribing to any of our paid plans, you agree to the following terms:

Subscription Plans

We offer different subscription plans designed to cater to the needs of various users. Each subscription plan grants different levels of access to exclusive features and content. The available plans may include:

• Free Plan: Provides basic features such as limited calling time, restricted access to high-quality video, and standard messaging capabilities.
• Professional Plan: Unlocks all premium features such as HD video calls, unlimited call duration, priority support, and access to exclusive content or services.
• Team Plan: Allows multiple users to access premium features under one account, which can be shared among family members or a group of users. A comprehensive list of features available under each plan is outlined in the app and subject to change at any time. The features available with each plan will be clearly displayed before you make your purchase.

Billing and Payment Terms

Subscriptions are billed on a recurring basis, depending on the payment cycle you choose when subscribing (monthly, yearly, or as otherwise specified).

• You must provide accurate and complete payment information when subscribing. If you fail to do so, we reserve the right to suspend or terminate your subscription.
• Payment for the subscription will be processed via a third-party payment provider, such as PayPal, Stripe, or other partners. By subscribing, you also agree to their terms and conditions, which may vary depending on the provider.
• Prices for subscriptions may vary based on location, taxes, currency exchange rates, and the plan selected. If applicable, local tax charges may be added to the subscription fee.

Free Trials

Some subscription plans may offer a free trial period, during which you can access premium features without being charged. The length of the free trial will be specified during the subscription process, and we will notify you when the trial period is about to end.

• If you wish to continue using the premium features after the trial, you must upgrade to a paid subscription plan before the trial period ends to avoid any interruptions in service.
• If you decide not to continue with the paid plan after the free trial ends, your access to the premium features will be restricted, and you will be switched back to the free plan.

Subscription Renewal

Unless you cancel your subscription before the renewal date, it will automatically renew for the same period (monthly, yearly, or other). The payment for the next cycle will be automatically charged to your chosen payment method at the prevailing rate.

• You can manage and cancel your subscription at any time through the App’s settings. However, cancellation will not take effect until the end of the current billing cycle, and you will continue to have access to the premium features until that time.

Cancellation and Refunds

• You can cancel your subscription at any time by going to the "Subscriptions" section in the app’s settings. Upon cancellation, you will continue to have access to the premium features until the end of the current billing cycle, after which your access will revert to the Free Plan.
• Refunds for subscription payments are not typically issued unless required by law or if you experience a service failure. Refunds are also possible if you are within the free trial period and choose not to continue with the paid subscription. Refund policies may vary based on the payment provider and the country or region you are located in.

Modifications to Subscription Plans and Pricing

We reserve the right to modify or discontinue any subscription plans, features, or pricing at our discretion. Any changes will be communicated to users in advance, and you will have the option to either accept the new terms or cancel your subscription.

• If you disagree with any changes in pricing or features, you may cancel your subscription at any time. However, your subscription will remain active for the duration of the current billing cycle.

Non-Transferability

Subscriptions are strictly for personal use and may not be transferred to another individual or shared with others, except in cases where a family or group plan is explicitly offered. Violations of this provision may result in termination of your subscription.

Privacy

Your use of the App is also governed by our Privacy Policy. By using the App, you consent to the collection and use of your information as described in the Privacy Policy.

Termination

• Termination by You

  • Voluntary Termination: You can terminate your account at any time by following the process outlined in the App’s settings or by contacting our support team. By terminating your account, you revoke access to the platform and all of its features. You should be aware that terminating your account may result in the loss of data, conversations, and any other content associated with your account. Once your account is terminated, you will no longer be able to access or use any services provided by Solune.
  • Withdrawal of Consent: If you no longer wish to use the services provided by Solune, you may choose to withdraw your consent to our Terms of Service. By doing so, you agree to stop using the App immediately. Please note that your withdrawal does not affect the lawfulness of any actions or services performed before the termination date.

• Termination by Us (The Company)

  • Violation of Terms: If we believe that you have violated any of the Terms of Service, Privacy Policy, or engaged in prohibited activities as outlined in our guidelines, we reserve the right to terminate your account immediately. This includes but is not limited to activities such as misuse of the platform, spamming, distributing harmful content, or engaging in fraudulent behavior. We may also terminate accounts that have been inactive for a significant period, if necessary.
  • Breach of User Conduct: If you fail to comply with our acceptable use policy, engage in abusive or harmful behavior towards other users, or engage in activities that we deem to negatively impact the platform or other users’ experiences, your access to the platform may be revoked. We take a zero-tolerance stance against harassment, hate speech, and other forms of misconduct.
  • Security and Safety Concerns: If your account poses a threat to the safety, security, or integrity of the platform, including potential vulnerabilities, or if your activities put our users or infrastructure at risk, we may suspend or terminate your account to protect the platform and its users. This includes any form of hacking, malware distribution, or attempt to exploit platform weaknesses.
  • Legal Compliance: If we are required to do so by law, we may terminate or suspend your account to comply with legal requests, government orders, or legal proceedings. In such cases, we may need to take action to protect the rights, safety, and security of Solune and its users.

• Suspension vs. Termination

  • Temporary Suspension: In some cases, we may temporarily suspend your access to the platform to investigate potential violations or issues related to your account. This suspension is not a permanent termination, but it restricts your ability to use the services while we conduct an internal review. During this time, you may be contacted by our support team for clarification, or you may be asked to resolve issues related to your account. Suspension may also occur if your subscription payment fails or if there are billing issues.
  • Permanent Termination: Permanent termination means that your account will be permanently disabled, and you will not be able to access any of the platform’s services or content. After permanent termination, you will lose access to all your data, and it will not be retrievable. You will also be barred from creating new accounts or reactivating your previous account, unless specific conditions for reinstatement are met.

• Effects of Termination

  • Loss of Data and Access: Upon termination, whether initiated by you or by us, your access to the App and all of its features will be revoked. This means you will no longer be able to join calls, send messages, or access any personal information, files, or conversations that are stored in your account. Termination results in the permanent deletion of your user data from our systems, except where retention is required by law.
  • No Refunds for Terminated Accounts: If your account is terminated before the end of a paid subscription period, you will not be entitled to a refund for any unused portion of your subscription. Any outstanding payments or balances will still need to be settled according to the terms of your payment agreement.

• Reinstatement of Account

  • Appealing Termination: If you believe that your account was terminated unfairly or in error, you can appeal the termination by contacting our support team. We will review your case and, if appropriate, provide you with the opportunity to have your account reinstated. Please note that reinstatement is not guaranteed and will depend on the nature of the violation and our internal review process.
  • Conditions for Reinstatement: If we decide to reinstate your account, we may require you to take certain actions to demonstrate your commitment to abiding by the Terms of Service and the rules of the platform. These actions may include changing your password, reviewing and agreeing to the updated Terms of Service, or ensuring compliance with our community guidelines.

• Retention of Rights

  • Post-Termination Actions: Even after the termination of your account, certain provisions of the Terms of Service will remain in effect. This includes, but is not limited to, provisions regarding intellectual property, legal liability, and dispute resolution. Termination of your account does not release you from any obligations or liabilities incurred prior to the termination.
  • Right to Modify or Update: We reserve the right to modify or update the terms under which we offer our services, including the circumstances under which we may terminate your account. Any updates to these Terms of Service will be communicated to you, and your continued use of the platform following such updates will constitute your acceptance of the new terms.

• Emergency Termination

  • Immediate Action: In extreme cases, where your actions or behavior pose a significant threat to the security or safety of the platform or its users, we may take immediate and irreversible action to terminate your account without prior notice. This emergency action is necessary to prevent further damage or harm to the system, its data, or other users.

By using the Solune service, you agree to these termination policies and acknowledge that termination is a serious matter. We strive to maintain a fair and respectful environment for all users and reserve the right to take necessary action to ensure the platform remains safe and enjoyable for everyone.

If you have any questions or concerns regarding termination, or if you wish to discuss the status of your account, please contact our support team

Limitation of Liability

We reserve the right to suspend or terminate your access to the App at any time, without notice, if you violate these Terms or for any other reason. Upon termination, you must stop using the App immediately.

Disclaimers

We reserve the right to suspend or terminate your access to the App at any time, without notice, if you violate these Terms or for any other reason. Upon termination, you must stop using the App immediately.

Indemnification

We reserve the right to suspend or terminate your access to the App at any time, without notice, if you violate these Terms or for any other reason. Upon termination, you must stop using the App immediately.